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Delivery Information

Shipping & Delivery 
Shipping time 
Estimated Delivery Time:  10 - 22 Days UK, USA (ships out within 2 business days {Monday - Friday}
Estimated Delivery Time: 15 - 30 Days International (ships out within 2 business days {Monday - Friday}
⦁ In addition, delivery time varies depending on country and courier service. For information regarding delivery time, please Contact Us.
⦁ You can check shipping time on the product details page.
⦁ If your delivery is late, lost, incorrect or contains a damaged item, we will do everything we can to get the issue resolved promptly.
⦁ You can Contact Us by clicking the "Contact Us" button or the "Chat Now!" icon in the Details section.
⦁ We often send out orders in several different packages, so these may arrive at different times. Please be aware that this does not mean you will be charged any additional delivery cost.
Shipping:  Free Worldwide Shipping on Selected Products.
What countries do you deliver to?
⦁ Worldwide.
⦁ To find out more about International Delivery, You can Contact Us by clicking the "Contact Us" button.
What happens if I am out when my order arrives?
If no one is available to accept delivery our couriers will place a card through your door to let you know that they have been, and which course of action they have taken. Actions include:
• Leaving your order with a neighbour
• Leaving your order somewhere safe on your property
• Attempt re-delivery; delivery will be attempted 3 times on a selected shipping company
• Returning your order to the Post Office
Please note that certain items will require a signature as proof of delivery.
Can I order a delivery to go to my place of work, or another address?
When ordering, simply request the delivery address you require. Please note the following points:
• We will also require your billing address in order to process payment.
• It is your responsibility to ensure that the delivery address is ready and able to accept delivery of the product(s), and in particular, that there is space for any delivery vehicle to make the delivery.
• Orders can be delivered to freight forwarding companies, Hotels, B&Bs, storage and relocation companies who are identified by you as taking possession of the order on your behalf. However, 786shop4you will not be able to provide a refund or process a return for any goods which are damaged or lost following signed acceptance of the delivery by these locations on your behalf.
Shipping & customs duty information
Customs & import taxes
⦁ Orders may need to clear customs in your country.
⦁ Additional costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or customs clearance delays as a reason for requesting refunds.
⦁ Import duties, taxes or other customs charges will be collected by the shipping company upon delivery.
⦁ 786shop4you are not responsible for delays caused by the customs department in your country.
⦁ Please check if your order will incur additional import duties, taxes or other customs related charges.
⦁ You are responsible for checking import thresholds or duties for your delivery address before placing an order. It is also your responsibility to ensure any products you order comply with all laws and regulations of the destination country or region.
⦁ Deliveries within the EU will incur no import or export duties. Some international deliveries may be subject to customs, legal and regulatory restrictions. To comply with local legislation, you or the recipient may be required to pay additional taxes, fees, levies, or import duty on 786shop4you purchases.
Will I be charged any additional fees for international orders?
All deliveries to destinations outside the UK may be subject to import duties and taxes - each levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges for customs clearance will be the responsibility of the customer.
Where is my order?
UK order is late, what should I do?
⦁ Please check your 'Thank you for your order' email for the expected delivery time scales per product(s).
⦁ If you have received your 'Your order is on its way' email: You can use the 'track item' link in the email, to track each product in your order with the courier delivering your item.
⦁ Please check our delivery disruptions to make sure that your order has not been delayed by adverse weather conditions.
⦁ If your parcel is more than 2 day after the expected delivery date, please contact our customer services team.
⦁ We make every effort to deliver on the date agreed. In the unlikely event of a delay, we'll contact you to re-arrange a convenient delivery date.
⦁ If you are still concerned about the status of your order, please contact our customer services team.
International order is late, what should I do?
⦁ International delivery times may vary depending on your chosen delivery country.
⦁ Please check your 'Thank you for your order' email for the expected delivery time scales per product(s).
⦁ If you have received your 'Your order is on its way' email: You can use the 'track item' link in the email, to track each product in your order with the courier delivering your item.
⦁ Please check our delivery disruptions to make sure that your order has not been delayed by adverse weather conditions.
⦁ If your parcel is more than 2 day after the expected delivery date, please contact our customer services team.
⦁ If you are still concerned about the status of your order, please contact our customer services team.
My order has been cancelled
Please accept our apologies, occasionally we have to cancel orders for a number of reasons:
Customer cancellation: If you have requested to cancel part or all of your order.
Failed security checks: Orders may also be cancelled if security checks are failed; there are multiple reasons this can occur. Please contact our Customer services team for further details.
Product unavailability: We try to get as much choice as possible onto our website, and occasionally we have to cancel orders when we have sold out of the relevant products during busy periods.
If your order has been cancelled you will be sent one of four emails:
Your order cannot be fulfilled
⦁ Unfortunately we have had to cancel your order as the items are no longer available. You will receive a full refund to the original payment method for the cancelled order.
Part of your order can not be fulfilled
⦁ Unfortunately we were unable to supply all the items in you ordered. You will receive a full refund to the original payment method used for the cancelled items.
You order has failed our security checks
⦁ Unfortunately the order you recently placed with us has been cancelled because the details associated with the order have failed our internal security checks. You will not be charged for your item/s. Please contact our Customer services team for further details.
We've received your request to cancel part or all of your order
⦁ We are sorry to hear you’ve cancelled your order with us. Your request has been processed and you have not been charged for the item/s in your order.
Track your order
Can I track my order?
To find out if your item is trackable please follow the below steps:
Selected products. Some of the products on our website come from different suppliers, who do not offer tracking.
⦁ Please refer to 'Your order is on the way' email. For every item in your order a track your item link will be available.
⦁ Upon clicking the track item link in the email, this will take you to the tracking service for the courier delivering your item. Orders may be delivered by different couriers, so you may need to track each item in your order.
International orders. We do not currently use a delivery service which provides tracking on selected products.
⦁ The level of tracking information varies by courier; if you would like any further information, please contact our customer services team.
What does my order tracking status mean?
If you are able to track your order , you will see one of the below status updates.
Created: We have received your order, but have not yet processed it
Processing: Your order has been accepted and will be passed to the warehouse shortly.
Supplier Order - In Progress: Your order has been received by the warehouse and is in the process of being despatched.
Routed to courier: Your order has left the warehouse and collected by our courier.
Collected: Your order has been collected.
Cancelled - unable to fulfil - payment reversal: Unfortunately we have run out of stock for the item/s you ordered and have therefore had to cancel your order; no money was taken from your payment card.
Cancelled - unable to fulfil - payment refunded : Unfortunately we have run out of stock for the item/s you ordered and have therefore had to cancel your order; we have processed an immediate refund to your payment card.
Cancelled: Unfortunately we have had to cancel your order.
Return received: We are working on processing your return and refund.
Return in progress: We have received your return into our warehouse.
Return refund complete: Your return and refund have been completed.
⦁ Please note: Some banks may take longer than others to process refunds.
Further tracking statuses
Pre-Advice Loaded: Our fulfilment centre has received your order
Manifested for Delivery: We have informed our courier to expect your order and plan it in to their delivery route
Courier Received: Our courier has received your order and will plan their delivery
Order generated: Your order is ready for delivery and has entered into the courier system.
Receipt at depot: Your parcel has been received at the depot.
Processed at depot: Your parcel has processed through the depot operation and is ready for onward despatch to the courier.
Out for delivery to courier: Your parcel has left the depot for delivery to the courier.
Courier to re-attempt: The courier has attempted to deliver your parcel and will try again. You will receive a card to confirm delivery has been attempted.
Delivered: Your parcel has been delivered.
Returns
Returns information
⦁ Changed your mind? If for any reason you are not happy with your purchase, we offer a full refund or exchange within 14 days of delivery – exclusions apply.
Returns
⦁ To arrange an return please contact our customer service team before posting your return.
⦁ First read our online refund policy to ensure that the product you have can be returned and that you have not missed any deadlines.
⦁ Ensure that you obtain proof of postage from the post office in case your parcel is lost in transit.
⦁ It is your responsibility to pay any delivery charges, duties and taxes incurred to return your purchase.
Taxes/Duties/Lost in Transit
⦁ If you return your purchase to us from outside the UK, that this will be at your own risk. We will not accept any responsibility for items lost or damaged in transit. It is your responsibility to pay any delivery charges, duties and taxed incurred to return your purchase.
Exchanges
⦁ To arrange an exchange please contact our customer service team before posting your return.
⦁ If the piece you order doesn’t fit, or simply isn’t what you expected, just contact us and we'll tell you where to send it and get you the new item as quickly as possible.
Refunds
⦁ Your refund will automatically be processed once the returned order has been received back at our warehouse. It can then take 3 to 5 working days (Monday-Friday, excluding bank holidays) to credit your account. Please retain your proof of postage until you have received your refund.
⦁ Please note that it may take up to 21 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.
My item is received broken / faulty
⦁ If your item is delivered to you broken or faulty you have the right to either exchange, or refund that item. Please follow our normal returns procedure.
What products are excluded from this service?
For reasons of health and hygiene we are unable to refund the following products:
⦁ Unless faulty, pierced earrings and other pierced body jewellery.
⦁ Unless tags are still in place and packaging remains unopened and undamaged, hats and hair accessories unless faulty.
Please be aware that all of the above returns processes are subject to the returns and refunds policy.
There is something missing from my order
⦁ We often send out orders in several different packages, so these may arrive at different times. Please be aware that this does not mean you will be charged any additional delivery cost. However, if you are still concerned about your missing item(s), please go to Where is my order? to track your missing item(s).
I have changed my mind, can I cancel my order?
⦁ Your order can be cancelled up to 5-12 hours before the confirmed delivery date.
Manufacture and Warranties
⦁ For some products, Manufacturer warranties and Manufacturer service options may not be valid in international territories.
Product manuals, instructions and safety warnings may not be printed in local languages.
Payment Methods
Shopping Online - Payment Options
⦁ We accept all major credit/debit cards (Visa, Maestro, AMEX and Diners Card) and payment via PayPal.
Important Turkey Paypal Service Information
⦁ Please note that PayPal is no longer available for Turkish residents. Please visit the PayPal homepage for more information.
Payment Problems
⦁ If your credit/debit card is rejected by our online payment processing systems, please double-check that all of the details you entered were correct. If you are sure you are using a valid card, please try again with the same credit/debit card or place the order again using a different credit/debit card. If the problem persists, please contact your credit/debit card provider.
⦁ Your name and billing address details must match the card-holder address details held by your card issuer.
⦁ If, for any reason, there is a problem with collecting payment from your credit/debit card after we have confirmed receipt of your order, we will not be obliged to despatch your order.
Additionally, on some occasions, we may be unable to process an order. The reasons for this may be due to:
⦁ The item being out of stock or no longer available; or
⦁ Your payment being declined; or
⦁ An unspecified technical error.
Security
⦁ We encrypt your payment card details using industry standard SSL technology to ensure they are kept completely safe and secure.
⦁ As part of our policy to protect against the fraudulent use of credit/debit cards, we conduct security checks on all orders received. These checks can take various forms and may involve contacting you by telephone before we process your order. We also work with various credit rating and fraud prevention companies and we may share details of your order with them for the sole purpose of detecting and preventing fraudulent use of cards.
MasterCard SecureCode and Verified by Visa
⦁ Our online transactions are verified by either MasterCard SecureCode or Verified by Visa to give you extra peace of mind. These services allow you to protect your credit/debit card with a password that you set-up with your payment card issuer.
⦁ When you reach the payment page and have confirmed your order, you will also be asked to enter your credit/debit card password. If you have not yet created a credit/debit card password with your payment card issuer, simply follow the on-screen instructions to set this up, you will only need to do this once.
Please note your order will only be processed once we have received authorisation from your payment card issuer. Please contact your payment card issuer directly with any queries regarding your credit/debit card password.
Email
Contact us at:
info@786shop4you.com
sales@786shop4you.com
support@786shop4you.com
customerservices@786shop4you.com
Please be aware that it may take 24 hours for us to respond to your email.